Terms and Conditions of Bookings
Cancellation & Amendment Policy
- If a reservation is cancelled less than 24 hours before the scheduled arrival date, the hotel will charge a cancellation fee of 100% for the services booked. Date changes may be allowed without penalty, at the hotel’s discretion and subject to availability. However, shortening your stay within 24 hours of your arrival will incur a 100% charge for the cancelled nights. In the case of a “No-Show,” the hotel is entitled to full compensation for the services reserved. Cancellation and prepayment policies may vary by accommodation type, so please review the specific terms for each option when making your reservation.
Terms and Conditions
- Booking accommodation at the hotel for the purpose of hosting a party is not allowed. Should management receive a complaint from other residents about noise levels, security will facilitate the immediate checkout of the noisy party without a refund, and the Hotel will be entitled to any reasonable damages as may be incurred and or proved.
- Deposits will be held as liquidated damages and the guest agrees hereto, the Hotel will further be entitled to reasonable damages in excess of the Deposit, should same be incurred and proved.
- Check in time is 14h00. Early arrivals must be cleared with reservations beforehand.
- Check out time on day of departure is 10h00. The guest undertakes to deliver the keys to reception. Should the guest depart later than 10h00, and should such late departure not be pre-arranged with the Hotel, or consented to by the Hotel, the Guest will be liable for an additional charge as outlined hereunder, and or as determined in the sole discretion of the Hotel.
- Guests will be responsible for any losses, damage and breakages to the apartment and the inventory or furnishings and the cost thereof will be debited from the guest’s credit card or rental deposit.
- A maximum of 4 people per room are allowed, should it be discovered that additional guests have made use of the room, the hotel reserves the right to levy an additional fee and or penalty.
- The minimum age for check-in is 18.
- Guests must be quiet between 21:00 and 07:00.
- Pets are not allowed.
- Smoking is not allowed.
- The owner, its agents and/or employees are not liable for:
- Any loss or damage to the property or possessions of any guest, resident or visitor, whether such damage was caused by fire, theft or otherwise, or by negligence or the wrongful act, or omission, of the owner, its agents and/or employee;
- The death of or any personal injuries of whatsoever nature sustained by a guest, resident or visitor, whether such death or injuries were sustained by the negligence or the wrongful act, or omission, of the owner, its agents and/or employee and/or the defective functioning of any apparatus.
- Any illicit and or illegal act or conduct by the Guest.
- All persons entering the premises do so entirely at their own risk.
Refundable Damage Deposit
- A damage deposit of ZAR 500 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.
Children and Beds
- Children of any age are welcome.
- To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
- Cot availability is upon request for children aged 0–3 years, and it is free of charge.
- The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.
- There are no extra beds available at this property.
- All cots are subject to availability.
Marketing Permissions
- By agreeing to our T’s & C’s you will receive communication relevant to your booking with us, and from time to time marketing information. We will not share your information with any 3rd parties. You can easily unsubscribe at any time from our communications by clicking on the link in any of the emails sent to you. Alternatively, contact us and we will action this accordingly.